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Profitable Relationships: Is It Amateur Hour or King of the Hill?


"We're in the relationship business?...airplanes are what we use to provide a service." remarked Colleen Barrett, President and COO Southwest Airlines remarked,

Are you in the relationship business? Of course you are. Everyone who has to work with, deal with, sell to, convince, etc. is! Unless you're on a deserted island, you must connect with, interact, and influence people every single day.Winning relationships result when people make a positive connection.

However, strong relationships seldom happen overnight. It takes time to gain trust, to obtain information, and to demonstrate your integrity. Building strong relationships is a process. It's not magic; it's not chemistry; it's not luck. Because it is a process you can learn it and you can replicate it throughout your organization. The three steps in building winning workforce and business relationships are:

What you think - your mind set.
Not surprisingly you must first believe in the value of building relationships. If you don't think relationships make a difference to your professional or personal success, why make the effort (and it is an effort) to learn how to build good ones? Smart leaders understand the ultimate power of relationships both inside and outside their organization.

What you ask - the information you gather.
Smart leaders ask questions to identify shared interest, experiences and common ground. They show an interest in what others have to say; acknowledge their perspective and ideas. Are you making the time to really get to know your staff, co-workers, peers and customers?

What you do - the ability to effectively interact with people.
Smart leaders are able to understand themselves and how their behavior impacts others; are approachable and create an environment of trust; have a sincere desire to assist others in the pursuit of goals; are able to 'tune in' accurately to the needs of others and then treat them accordingly; build networks and find common ground to minimize conflict and maximize rapport.

Remember, profitable relationships are keys to business and professional success. Skill in building and maintaining relationships are valuable not only to sales people but to everyone from the shop floor to the top floor and everything in between.

Marcia Zidle, the 'people smarts' coach, works with business leaders to quickly solve their people management headaches so they can concentrate on their #1 job to grow and increase profits. She offers free help through Leadership Briefing, a weekly e-newsletter with practical tips on leadership style, employee motivation, recruitment and retention and relationship management. Subscribe by going tohttp://leadershiphooks.com/ and get the bonus report "61 Leadership Time Savers and Life Savers". Marcia is the author of the What Really Works Handbooks resources for managers on the front line and the Power-by-the-Hour programs fast, convenient, real life, affordable courses for leadership and staff development. She is available for media interviews, conference presentations and panel discussions on the hottest issues affecting the workplace today. Contact Marcia at 800-971-7619.


MORE RESOURCES:

Sales Management - Google News

TAB Capital strengthens senior management team - Economic Times


Economic Times

TAB Capital strengthens senior management team
Economic Times
Yuvraj Koreshetti has been appointed national sales head of two-wheeler loan, and will be responsible for the two-wheeler loan department and customer acquisition strategies of the company. He has previously handled several key leadership positions in ...

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High-protein food sales are soaring as Britons become increasingly health-conscious - Daily Mail


Daily Mail

High-protein food sales are soaring as Britons become increasingly health-conscious
Daily Mail
Rick Hay, nutritionist and lecturer in weight management at the College of Naturopathic Medicine in London, said: 'Protein is the future. It has been heading in this direction for years, due to growing concerns about weight management and body image.

Subway scrambles to understand plunge in sales - New York Post


New York Post

Subway scrambles to understand plunge in sales
New York Post
Sales at the privately held chain have fallen in each of the past two years, according to financial statements reviewed by The Post, and management is scrambling for an answer. Chief Executive Suzanne Greco is pushing plans to spruce up the interiors ...

and more »

Back to sales management basics: 4 ways to reinforce your personal touch - Inquirer.net


Back to sales management basics: 4 ways to reinforce your personal touch
Inquirer.net
Ventanilla will facilitate a workshop titled “Basic Selling: Elevating your sales game with tools and techniques to close a sale” on Dec. 5, 2017 at the Inquirer Academy. The course is beneficial to account executives, sales agents, professional ...

Easter promoted at Per Mar Security Services | Business Local ... - Sioux City Journal


Sioux City Journal

Easter promoted at Per Mar Security Services | Business Local ...
Sioux City Journal
DAVENPORT, Iowa – Per Mar Security Services, a leading provider of total security solutions for residential and commercial clients based in Davenport, Iowa, ...

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Why Your AV Business Sales Management Needs to be Like 'Nurse Ratched' - Commercial Integrator (blog)


Commercial Integrator (blog)

Why Your AV Business Sales Management Needs to be Like 'Nurse Ratched'
Commercial Integrator (blog)
Nurse Ratched has the rest of the inmates under control until Randall shows up and attempts to shake up the status quo. Bedlam ensues with a surprise ending —if you haven't seen the movie, it's worth your time —that may speak to your sales management ...

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Eight Essential Qualities Every Great Sales Manager Needs - Forbes


Forbes

Eight Essential Qualities Every Great Sales Manager Needs
Forbes
The quality most important in any manager -- sales managers included -- is gravitas. Like obscenity, as defined in the famous Supreme Court case Jacobellis v. Ohio, when someone has gravitas, "you know it when you see it." Sales professionals will ...

PureWRX Hires Europe Sales Management to Continue ... - Business Wire (press release)


Business Wire (press release)

PureWRX Hires Europe Sales Management to Continue ...
Business Wire (press release)
PureWRX is pleased to announce that Spencer Mitchell has joined the company as Vice President, Europe – Middle East – Africa (EMEA), where.

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Sales Management Association Announces the Addition of a Sales Solutions EXPO to the Upcoming Sales Force ... - PR Newswire (press release)


Sales Management Association Announces the Addition of a Sales Solutions EXPO to the Upcoming Sales Force ...
PR Newswire (press release)
ATLANTA, Oct. 5, 2017 /PRNewswire/ -- The Sales Management Association, a global cross-industry association for sales management, sales operations, and sales effectiveness leaders, announced the addition of a Sales Solutions EXPO to their upcoming ...

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Is Sales Management Ready to Go Agile? - HuffPost


HuffPost

Is Sales Management Ready to Go Agile?
HuffPost
In The Ultimate Guide to Agile Sales Management, Houghton and the book's co-authors discuss 10 key agile management principles that enable sales leaders to maximize the efficiency and effectiveness of their sales force at scale - whether they are ...

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